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There are many companies that pretend to be service professionals in Apple Computer's product line of consumer electronics. They clamor for your trust to have your iPad, iPhone, iPod Touch, iPod Classic, iPod Video, iPad Nano, iPad Mini, iPod Shuffle, 4th Gen/Photo, 3rd Gen, laptop, computer, etc., repaired at a cheap price and in a timely manner by trusting in an iPod professional. Perhaps they do offer good respectable repair service to the average consumer, or maybe they are just there to take money from the unsuspecting?
This is a story about my son who ran into a very bad experience with one of these iPod repair companies.
Joseph several weeks ago was one day scrambling to get a money order, I paid it no mind. Then several days later he kept asking me about a package sent in the mail. He was then relieved when an empty box finally arrived. What’s with an empty box from DigiExpress I said to myself? Joseph then pressured me to bring him to the post office right away to mail this DigiExpress box. I then asked him what was in it and he said his iPod, and that he spent forty-eight dollars and that DigiExpress sent him a box to put his iPod in for repair. That’s a lot of money for a kid who only gets forty-five dollars a month in allowance.
You see he bought this iPod from a fellow classmate for twenty-dollars and was very happy with it until it finally needed service. He reasoned, “Oh this is an iPod Classic and they do not make them anymore”. Apparently this iPod was different than all of those obsolete consumer electronics that they also no longer make.
The bad news then comes, “DigiExpress tells him that his unit cannot be fixed but will keep his money anyway”.
Joseph writes DigiExpress with an email: “Sir, the iPod was not fixed; I Still Did Not Get My Refund back”.
Basically DigiExpress answered: we took the money for your iPod because we had to open the box (package) you sent in, transfer your box from one desk to another, deem it as irreparable, and finally repack the box to be sent back to you. And so because of this we are allowed to take your money.
Is it too expensive for DigiExpress to repair this iPod properly or offer a used replacement? Probably, but that is part of the cost of doing business and DigiExpress just can’t skim the cream off the top all the time just because a certain percentage would be too expensive for Digiexpress to service. This is like a thief saying: we stole your money because your iPod didn’t jump out of the box by itself when it came in and we had to open it instead, or our cat looked at your iPod package and deemed it to be non-repairable since he couldn't repair it himself. In every case, labor is when your dead unit has to be shipped back to you so that we could have more room to rip other people off with the same lame irreparable excuse. We are certainly going to keep your money anyway no matter what you say because we are in business of taking people's money and our fine print said we can do so no matter what. It is not our problem that you did not read the fine print of our terms and condition, and therefore deserved to be ignored when you call.
Many hours were spent on the phone waiting for DigiExpress customer service to pick up and we finally spoke to a person named Don Long, a DigiExpress manager. Don then lied to us several times pretending to be sympathetic and promising to call back right away each time but never doing so. My son and I wasted lots of time waiting. From morning to closing we spent our whole day trying to get a hold of DigiExpress, or when we finally did, waited to no avail for that promised call back that never once materialized.
Just about an hour before closing we did finally get a hold of Don Long to again hear him say that this time DigiExpress was going to get back to us and that he was escalating it to his manager, Jennifer Coleman. I thought that Don Long was the manager? At least that was what the receptionist said all along, and has always transferred us to (this person named Don) when asked to speak to the manager.
Again Don Long promised, but this time it was different because he said that he was going to make sure that Jennifer Coleman was going to get back to us. We waited until closing and got nothing.
We called again the following day after still not getting a response from Jennifer Coleman. It was already late in the morning and here we were calling DigiExpress again, but this time to threaten filing a police complaint to the Pennsylvania police department for stealing my son’s money.
Again after waiting we were finally transferred by the operator to a person named Jennifer, and we asked her if she was Jennifer Coleman. She said yes and then begins to ramble on about why she didn’t call back yesterday and blah, blah, blah. Well she could have called earlier that following day but didn’t. She then continues her ramble that she was the one that answered my son’s letter as to why she was not giving back his money; it is when I interrupted her and said that we were going to file a complaint with the police. She basically said that it was my prerogative, and with that the conversation quickly grew very short with her hanging up.
I hope that by creating this site, it prevents bad service from happening to you and to others. There is already a long trail of complaints from DigiExpress aside from mine. See for yourself by clicking on the testimonial link and on any of the icons.
iPod Repair Service Scam Alert!
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Want your iPod, Mac, MacBook Pro, MacBook Air, iMac, Mac mini, Mac Pro, iPad, iPhone, done nothing to it and yet be charge for it? Then send it to this Pennsylvania Company named DigiExpress for rip-off scam service. It is crazy especially with the boom in Apple products. It just seem like yesterday that Apple Computer at one time was flying high, then had one foot on a banana peel and the other in the grave. Mentioned in the movie “Forest Gump”, Apple Computer is back with a vengeance. Now just about everyone that knows about Apple and its products wants one. Kids are literally dying to have an Apple. There used to be robberies in inner city streets when you had one of these Apples, now these robberies are being committed by sophisticated rip-off companies like DigiExpress of Pennsylvania who have the means to rip people off in masses. They use search engine analysis, employ thick faced hard nose business tactics and development personnel to deploy it, plus pay for sponsored searches and the like to lure customers to their iPod, iPad, and iPhone repair trap where once you send them your money, you are at their mercy. Oh what an iPod craze we are in, kids cross streets with an iPad, iPod, or iPhone in hand oblivious to their environment. Workers must use their iPhone, Mac in seemingly never ending different varieties that come in Mac book Pro, Mac Book, Air, iMac, Mac mini, Mac Pro, iPad, and iPhone of varying degrees. Students must use their iPhone, iPad, Mac Pro, Mac mini, iMac, MacBook Air, MacBook Pro, Mac and iPod. Unless it is an iPod, iPhone, ipad, Mac Pro, Mac mini, iMac, MacBook Air, MacBook Pro, Mac, iPod Shuffle, iPod touch, iPod classic, iPad2, smart covers, Apple iPad 2 Dock, Apple Digital AV Adapter, iPhone 4 for Verizon, iLife 11, Apple Led Cinema Display, iPod nano, iPod shuffle, Apple TV, iPod Universal Dock Adapter 3, Pack for iPod touch 4th Generation, iPhone 3Gs, iBike Das Cycling Computer, Apple iPad camera, Apple In-Ear Headphones, it is not cool as the Apple. You know people just can't seem to be without their iPad, iPod, Mac, iPhone, Mac Pro Book, Mac Book, MacBook Air, iMac, and Mac Pro. I see people exercising with their iPod, iPad, or iPhone and the many different varieties or generations of these iPads, iPhones, and iPods: iPod Shuffle, iPod touch, iPod mini, Pod touch, iPod classic, iPad2, maybe iPad3, iPad4, and how about iiPad and the whole nine yards with Apple TV right behind it. And so what are the top sellers: MacBook Pro, iMac, Magic Trackpad, MacBook, Apple Pad Dock, iPad 2, smart covers, Apple iPad 2 Dock, Apple Digital AV Adapter, iPhone 4 for Verizon, iLife 11, Apple Led Cinema Display, iPod touch, iPod nano, iPod shuffle, Apple TV, iPod Universal Dock Adapter 3, Pack for iPod touch 4th Generation, iPhone 3Gs, iBike Das Cycling Computer, Apple iPad camera, Apple In-Ear Headphones, Apple iPad Camera, Refurbished Mac, Refurbished iPod, Refurbished iPad, Refurbished iPhone, and so on? Do these come with free shipping, free engraving, free education and pricing, financing, free photos to turn into treasure, no interest, how about building your own Apple, sort of like a custom Mac? Yes they do in one form or another. Why are people so addicted to their MacBook Pro, iPod, iMac, MacBook, iPhone, iPad, iBike, iPod touch, Apple TV, iPod shuffle, iPod nano, Apple Cinema Display, iLife, Magic Trackpad, etc? Is this just a phase? No one seems to know and only time will tell. I do know for certain though… watch out for service and repair scams like the one at DigiExpress. Talking about repair service; who will service or repair all of these Apple products, Apple? This is then attracting repair service companies of all sorts. How about warranties, refund, and shipping; can these repair shops be trusted? Companies and other establishments including the local yokel are jumping in the Apple service and repair bandwagon. Some will service and repair right, while others like DigiExpress will perform a dis-service. So what does it entail servicing or repairing all of these Apple products that need to be fixed? In my opinion, most of these Apple products are highly sophisticated and miniature in size. Servicing and repairing these units can be very difficult and unprofitable at times. It is like repairing a piece of gear or equipment made to become obsolete and disposable, and yet the Apple product service and repair business has become so lucrative that no matter what the obstacles are, devious companies not related to Apple Computer such as DigiExpress find a way around it. What can they possibly do to repair or service for example an iPod? Well they can change an iPod’s battery, the iPods front and back cover, the iPod’s LCD screen; perhaps repair a loose head phone connector in the iPod, and anything else that is removable within the iPod. The mother board is like one big integrated circuit and very hard to fix. You would need schematics and equipment that knows the circuitry of a particular iPod or most of Apple Computer’s product line such as iPad, iPhone, Mac, MacBook Pro, iMac, MacBook, MacBook Pro, iPad 2, iPod Shuffle, iPod touch, iPod classic and others, that can inject a given signal to produce a given output to be able to make repairs on the defective components of a motherboard. If you were Apple Computer, would you allow another repair service competitor access to your proprietary product design and the ways to repair or service it outside of your specifications? I would imagine that your answer would be no to these secondary service repair companies that attempt to repair or fix your product without your quality control in place. So when a service repair company like digiExpress tells you or slyly advertises that it can service, fix or repair water damaged iPod, water damaged iPhone, their motives become highly questionable. Water damaged usually means that the mother board is shot. If you do not believe that surreptitious advertisement to repair water damaged units exist at DigiExpress go look for yourself, hidden below the DigiExpress webpage at their home page where only the search engines see it, right click on any part of the page that has no material on it and select by clicking “Select All”, and you will see at the bottom left side of the page hidden from normal view the words: water damage iPod repair, water damage iPhone repair, and other hidden keywords such as authorized, service, center and other specific words to sucker people in. DigiExpress can then charge you the advertised repair charge to do nothing since water damaged electronics, such as iPods, iPads, iPhones are likely to be irreparable unless it is for complete swap of parts. In this case you might as well buy a new unit. When potential customers do searches on Google, Yahoo, Bing and others for an authorized service center to service or repair a water damaged iPod or iPhone, this deceitful way that DigExpress places this keywords to let a search engine pick it up on a search really confirms DigiExpress’ motive. DigiExpress pulled the same service repair garbage on my son Joseph, this is how I know. DigiExpress, if they even read this can always remove these surreptitiously hidden traps exclusively for the search engine to see and bring to searchers, but it will always be on record stored in an internet archive as of this date April, 14 2011. DigiExpress knowingly stole my son’s money through their fraudulent repair service practice as far as I am concerned, and by creating this website I hope that this will put a fix or an end to it so that others won't have to go through the same frustrations that my son, Joseph went through.
Major Ernie K.D. of Copperas Cove, Texas 8/29/2011...
WISH I WOULD HAVE SEEN THIS FIRST. SENT THEM THREE IPOD NANO'S. THEY SAID THEY ALL NEEDED BATTERIES. PLEASE SENT MORE MONEY FOR EACH. WAS TOLD TWO WERE NOT REPAIRABLE. WOULD RETURN THE THIRD THE NEWEST ONE. I RECIEVED IT AND IT WAS COMPLETELY TRASHED. IT LOOKED LIKE A LITTLE KID PRYED IT OPEN WITH A BUTTER KNIFE. I FIRED A COMPLAINT WITH PHOTOS TO MANAGEMENT AND ASKED WHERE ARE MY OTHER TWO UNREPAIRABLE ONE. I'M STILL WAITING. ALSO HAVE NOT RECIEVED REFUND FOR TWO BATTERIES, AS PROMISED.
Kim N. of Nashville, Tennessee 5/6/2011...
I HAVE SET THEM 87.00 THEN THEY SAID THAT THEY COULDN'T REPAIR MY IPOD BUT THEY WILL NOT SEND MY MONEY BACK .I HAVE SENT THEM 9 E MAILS. 4 VOICEMAILS AMD SPOKE TO SOMEONE AND THEY SAY THEY WILL GIVE ME MY REFUND AN I NEVER GET IT. I WORK HARD FOR MY MONEY .THIS ISN'T FARE.
Cody of Frisco, Texas 10/24/2011...
I ordered a replacement screen with 3 tools from digi express. Opened the box and began to work all 3 tools broke while opening the screen and fd up the mid section and i start to put in the replacement screen and realize they forgot to include my home button and the digitizer plug was upside down and wouldnt fit. In the box there is a phamphlet saying: STOP! Dont mess your ipod up any more. Send it in too us so we can proffesionally repair it. Make sure to include 33.95 check.
Really? I just spent 30 bucks for the effin screen
Mike of Gainesville, Georgia? 1/2/2012...
DIGI EXPRESS IS TURNING INTO A BUNCH OF MONEY FOR NOTHING.... SENT MY DAUGHTER'S POD IN AND IT ENDED UP NOT BEING REPAIRED. WHEN THE POD CAME BACK THEY HAD NEW GLASS IN IT, BUT IT WON'T TURN ON....
Dave of Dallas, Texas 1/5/12 …
I sent in my IPOD NANO (2nd gen) to DigiExpress (www.Digiexpress.us) because the battery was getting weak. It simply wouldn’t hold a charge very long.
I sent it in, expecting the $25 diagnosis, + $6 return shipping, + $10 for a new battery. They did that, then said there was a problem with the click wheel, and they wanted $20 to replace it. I explained that the click wheel was fine when I sent it in, but they basically didn’t believe me. After thinking about it, I paid the extra $20 for a click wheel.
They installed that, and during checkout, before sending it back, they said they found a problem with the main board, and that it wasn’t worth repairing. They offered to take the $20 click wheel and $10 battery out, and send it back unrepaired for the $25 + $6 shipping.
I got it back unrepaired, as expected, but it came back with a significant scratch on the front, on and underneath the click wheel, which was NOT there when we sent it in. Also, it came back completely non-functional, and they admitted it did work when plugged in when they received it. I did receive a refund for the battery & click wheel (after I opened a dispute via Paypal), but I’m out the $30.75.
What a waste of time and money! I sure wish I had read about all the problems with them before I sent my IPOD to them.
Recommendation: RUN, don’t walk, RUN away from these guys.
Carlos of Fort Myers, Florida July 10, 2012...
DigiExpress has had my I-Pod for close to three weeks. Today I got an e-mail from them.
@@@@Due to a problem detected in the main electronics board of your device, your repair cannot be completed at this time.
We value providing our customers with a cost-effective repair solution. However, the cost for this repair exceeds the value of a new device. We will be issuing you a refund for all parts you have purchased for this repair. Your device will be returned to you as soon as possible.
DETAILS: There is excessive corrosion to the main logic board that prevents necessary parts from being accepted.@@@@@@
Immediatley upon receipt of the I Pod I got an e-mail telling me that the necessary reparis would be 49.99 on top of the 37.00 I had already paid them. They have jerked me around for the last two weeks. They knew of the unit was repairable or not when they diagnosed the problem.
I am going to hold my breath for my $49.99 refund.
John of Mcdonough, Georgia June 17, 2012
I had sent in an iPod Video for a new battery and jack replacment. The battery is sub-par, and the right channel on the jack eventually broke again, but what ticked me off was the bend they put in the case at the top when prying it open with a screwdriver. Hey, if you don't know how to take it apart with out damaging the product, you're not a repairman!